Frequently Asked Questions
Opening Hours & Contact
What are your store opening hours, and what is the Open Door on Friday?
We are open Monday through Friday from 10am to 6pm. Repairs are by appointment only.
Every Friday from 12pm to 6pm, our door is open for everyone who is interested in the shop. This is a chance to stop by, get to know us and the shop, test ride a bike, see what we have and browse our shelves, make an appointment or just have a drink from our famous vending machine.
Can you be reached via phone?
No, the only way to get in contact with us is via mail: info@gutenbiken.com
Do you offer service and consultation in English?
Yes, we are a mixed team of native German and native English speakers, we're happy to speak your language.
Service
How much does a service at Guten Biken cost?
The Appointment is a chance for us to check the condition of your bike, the service needed and together with the choice of parts, we will show you the costs. We charge €80 per hour, to work on your bike.
Do you sell and offer service for e-Bikes?
We only sell cargo e-Bikes from the brands Omnium and muli and only offer service for those bikes, which were purchased through us.
What is the free 8-week service?
If you buy or lease a new bike from us, we're happy to offer the following:
- Check the bike for small adjustments and condition
- Change or flip the stem (material e.g. stem will be charged)
- The service has a deadline and can't be offered for free afterwards
For the free 8-week service, we kindly ask you to make an appointment. We'll hand the bike back within 1-2 working days
Custom Bikes and Complete Bikes
What information do you need from me for a bike consultation?
- What type of riding are you looking to do?
- How tall are you?
- How long is your inseam?
- What is your budget?
- Contact details
How much do custom bikes cost?
The price of a custom build depends on the selected components from the frameset, transmission, to the wheel set etc. As a general rule of thumb, our custom-builds start at around €3700.
Do you build wheels?
Yes, we hand build wheels and wheel sets to your wishes in our store.
We charge €80 per wheel build, plus the hub, spokes and rim. We offer a wide range of parts and prefer those being purchased from us to ensure quality and compatibility. If you have a special parts, which you like included in the build, just contact us.
Is it possible to get a custom bike via bike leasing, e.g. Jobrad, Deutsche Dienstrad or other leasing services?
Yes, absolutely. We are happy to build you a custom bike as part of a leasing service.
